Terms & Conditions

These Terms & Conditions govern your use of www.hostlylondon.com (the "Website") and the property management services offered by Hostly London ("we", "us", "our"). By using the Website you agree to these terms. If you do not agree, please do not use the Website.

1. About us

Hostly London provides short and medium-term rental management (Airbnb management) services for residential properties in London, United Kingdom. Contact: info@hostlylondon.com.

2. Use of the Website

• The Website is provided for information about our services and to allow property owners to contact us.
• You must not misuse the Website, attempt unauthorised access, introduce malicious code or submit false information.
• Information, market figures and income estimates shown on the Website are indicative only and do not constitute a guarantee of earnings.

3. Property owners

• Submitting an enquiry form does not create a contract. Our management services are provided only under a separate written Management Agreement signed by both parties.
• Our fees start from 15% of rental revenue. Final fees, services included and notice periods are set out in the Management Agreement.
• Owners are responsible for ensuring they have the right to let the property, including consent from any mortgage lender, freeholder or landlord, and suitable insurance.
• Owners must comply with applicable law, including the Greater London 90-night annual limit for short lets of entire homes (Deregulation Act 2015) unless planning permission has been granted, and fire, gas and electrical safety requirements.

4. Guests and bookings

Guest bookings are made through our booking engine provided by Kross Travel or through third-party platforms (e.g. Airbnb, Booking.com). Each booking is subject to the specific rate, house rules and cancellation policy shown at the time of booking and to the terms of the platform used. Guests must respect house rules, building rules and neighbours, and are liable for damage caused during their stay.

5. Consumer rights

If you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or, where applicable, mandatory consumer laws of your EU country of residence. Please note that accommodation bookings for a specific date are generally excluded from the 14-day cancellation right.

6. Intellectual property

All content on the Website, including the Hostly London name, logo, text, photos and design, is owned by or licensed to us. You may not copy, reproduce or use it for commercial purposes without our written permission.

7. Limitation of liability

We take care to keep the Website accurate and available, but we do not guarantee it will be error-free or uninterrupted. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the Website. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8. Third-party links

The Website contains links to third-party websites, including our booking engine and listing platforms. We are not responsible for their content or privacy practices.

9. Privacy

We process personal data in accordance with our Privacy Policy.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident in the EU, you may also benefit from mandatory provisions of the law of your country and bring proceedings in your local courts.

11. Changes

We may update these terms from time to time. The latest version will always be available on this page.